Returns and Exchanges
Got a question about processing a return? Get in touch with our team of Experts via our Live Chat. We’ll get back to you ASAP if you are enquiring during business hours, Monday – Friday (9AM – 5.30PM AEDT) and from 9AM the following day if you leave a message. Don’t forget you can always get us on team@inskincosmedics.com or (02) 9712 8188.
In the event something goes wrong with your order (we are very careful to avoid this) simply contact Customer Experience via Live Chat, Email team@inskincosmedics.com or Phone (02) 9712 8188 within 48 hours of receiving your order.
Returns will only be considered for products that are unopened, unused and in the original packaging.
- Incorrect/Damaged Item on Arrival: If you received an order with an incorrect product or your order arrives damaged, please take a photo or video and contact us within 48 hours of delivery. Be sure to keep all items exactly as they were delivered (packaging included) until you’ve heard from our team.
- Change of Mind: If you’ve had a change of heart on a product it may be returned within 48 hours of delivery and only if it is received unopened, unused and in its original packaging.
- Faulty Product: If you’ve received a product that you think may be faulty please contact Customer Care at team@inskincosmedics.com with a detailed description of the product fault and a photo or video.
- Allergy Return: In the rare instance you feel you have had an allergic reaction to a product please discontinue use immediately and contact Customer Experience with a photo or video of the skin. Our team of Experts will help you to understand whether you are experiencing a reaction (highly unlikely) or a response (a normal part of the process when skin is adapting to active ingredients and cosmedical skincare).
If asked by our team to return a product, please pack it carefully to ensure it reaches us safely. Returns from metro areas usually arrive to us within 7 business days and are often longer from regional or remote areas.
We will process your return within 5 business days of your return arriving back to us and be in touch as soon as your return is complete.